Placing an order is easy, simply follow these steps:
• Shop by browsing through any of our product categories and view more detail on each product page. • Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button. • Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item. • To finalise your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions. If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product for you and arrange a mail order purchase.
RICAGNO shoes come in Italian sizing and are true to size
We give you the opportunity to get the first look at our new models and the unique chance to reserve and purchase these key pieces in your size. Pre-ordered items are not immediately available to be shipped out to you as they are still being created by our craftsmen.
We provide you with estimated delivery times on the product page of your chosen item, please note these are guidelines and we will update you once the order has been shipped.
Please note if you have purchased a pre-ordered item and an item that is immediately available on the same order, items will be dispatched as and when they become available.
The size dropdown list on the product page will specify whether your size is available to purchase or Out of Stock. If the item is in your love list ‘SOLD OUT’ will be displayed.
After you place your order, you will receive an email confirmation. This does not mean your order has been accepted. Once the details have been verified, your order will be accepted and the item will then be dispatched. You will receive a further email notification once your order is dispatched.
Our Customer Service team may be in contact once your order has been placed, as in some cases we may need to verify some details.
Unfortunately, once your order has been placed we are unable to change any of the details but may be able to assist you to cancel and replace the order.
Please note that we are unable to add an item to an order or combine two orders together in the same shipment. You will be required to cancel your order and place a new one with all the items you wish to purchase; alternatively, you may simply place a new order for the additional item.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
You can contact us through our contact page! We will be happy to assist you.